General General information We can only accept your orders placed through the web shop www.bagsandfashion.com. In order to make purchases at www.bagsandfashion.com, you must be 18 years old, have both a shipping address and a credit card billing address. Orders made outside Sweden and Norway can only be made on the English pages - and payments will only be accepted with Visa or Master Card. At the moment we sell our products only to the Nordic and EU countries. Other countries are only served on request, please send your request to: customerservice@bagsandfashion.com Price All product prices are shown in either EUR, SEK, NOK or DKK according to your choice and includes 25 % Swedish VAT. We try to ensure that the prices quoted are correct and that all products are accurately described on our web shop, however, information errors can occur in the description or price of goods displayed on this website. If we discover an error in the price or description of products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order based on the correct price or description, or cancelling it. Orders Order confirmation We will notify you by e-mail as soon as your order has been received by us. In your order confirmation you will get an order reference number that you can use if you need to contact our customer service with questions regarding your order. Changing your order and cancellation Changing your order You have the possibility to change your order without charge, until the point in the handling process when the order has been dispatched. This means before invoice and shipping documentation have been created. Please note that orders that already have been sent from our systems are for obvious reasons not changeable. Order cancellation If you regret your purchase after you have placed an order, contact our customer service via e-mail customerservice@bagsandfashion.com as soon as possible to cancel your order. A cancellation is only valid when receiving a cancellation confirmation from us by e-mail. You have the possibility to cancel your order without charge, until the point in the handling process when the order has been dispatched. This means before invoice and shipping documentation have been created. Notice, it is not possible to cancel an order that already has been dispatched. After the product has been sent, kindly use the return policy. Payments – Customers in Norway (click here) Payments - Customers outside Sweden and Norway but within EU . Orders made outside Sweden and Norway, can only be made on the English pages - and payments will only be accepted with Visa or Master Card. Credit Card – VISA and MasterCard We accept Visa Card and MasterCard credit card payments. More information about our security of payment please go to our Security page for more detailed information. Your order will be sent as soon the payment is done. BagsandFashion.com interacts with the most reliable online payment companies to be able to provide you with an absolute secure web payment procedure Delivery outside Sweden and Norway - but within EU All our fashion jewellery is shipped free of charge in the Nordic countries. However it will be a transport insurance charge for jewellery orders outside Sweden, Denmark, Norway and Finland, of SEK 89:- approx EUR 9. For delivery of handbags and purses outside Sweden we charge SEK 149, approx EUR 15, for shipments below 1kg and SEK 229:- approx EUR 23, for shipments below 2kgs. (For your guidance all wallets are below 1kg and most handbags are also below 1kg). For shipments above 2kgs – we follow the Swedish Post Office official charges. Products in stock will be shipped same day if ordered before 16:00 CET - All goods will be sent by Swedish Post Priority Mail for shipments below 2 kgs and takes normally between 2- 7 days. We make every effort to deliver goods within the estimated timescales, but delays are occasionally inevitable. We shall be under no liability for any delay delivering the products within the estimated timescales. We will contact you and keep you informed as soon as we have detected any provable delays. Return policy If you are not completely satisfied with your purchase, we are happy to accept your unused merchandise in its original condition within 14 days for a refund, provided you got a return authorization from our customerservice. The refund will not include your postage costs. Return of products that are shipped to you free of charge will be debited a charge of SEK 59:- incl VAT or corresponding amount in other currencies Please to get your return authorization send an e-mail to customerservice@bagsandfashion.com quoting your order number, your name and address, details of the product and the reason for return. The postage costs for the returned product is to be paid by the customer. Damage caused by the customer or by the returned freight will not be refunded. Therefore it is important that the returned product is well packaged before shipping. It is also important that you check the parcel for damage as soon as you pick it up. You are responsible to report any damage directly to the delivery office. Incomplete or wrong item Each product is controlled before despatching, but if the item you received is faulty or is not what you originally ordered, please e-mail customerservice@bagsandfashion.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. The goods should be returned to bagsandfashion.com in their original condition, within 14 days of receipt. Notice that the item is within your responsibility until it reaches us. Therefore it is important that the returned product is in a good packing before shipping. If a product, which has been returned due to faulty or wrong item, is not in stock, we reserve the rights to be able to offer a similar product of same price class, or a full refund to the customer, if we will not reorder the same product. Please notice that products on Sale or Special Offers will not be accepted for change or refund. Return address: Bags and Fashion c/o EuroTrade Nordic Hasselgatan 127 194 38 Upplands Väsby SWEDEN Privacy Your privacy and security are safe. We don't sell or disclose any of your information to outside parties. Personal information is used to fulfil our undertaking and to give customer good service. You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. Force Majeure Bagsandfashion.com is declared exempt from any liability if some unforeseen event beyond our control prevents us from performing our obligations under the contract. This clause covers natural disasters or other "Acts of God", war, or the failure of third parties- such as suppliers and subcontractors to perform their obligations towards bagsandfashion.com. Miscellaneous Disclaimer - handbags and accessories BagsandFashion.com do not sell authentic or genuine brand name handbags, fashion jewelleries, watches and other accessories that we present and sell on our web shop. We do not represent our  products to be authentic, original, or genuine to any registered designer brand labels or their copyrighted products, nor do we represent that they are copies, therefore they do not violate any copyright laws. We only state that they are comparable in appearance to the designer brand. BagsandFashion.com has no affiliation to, and is not associated or sponsored by any of the trademark owners of designer handbags, fashion jewelleries and other fashion accessories manufacturers. If you would like the authentic, original, or genuine registered designer brand products, please purchase from an authorized dealer. Trademarks Bagsandfashion.com trademark and design as well as brand names, can not be used without our permission. Or be used in any way that could damage our and our supplier’s image in any way. Copyright Bags and Fashion and www.bagsandfashion.com own all designs, text, graphics and arrangement on this website. We do not allow material from our web shop to be copied or printed or to be used in any commercial way without our permission. Pictures We can not guarantee that all pictures on this site reproduce exact the same colours of our products. That depends on your computer settings. www.BagsandFashion.com