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Deliveries and returns

Deliveries in Sweden

All our products are shipped free of charge in Sweden. Note that all of our items are shipped with The Swedish Post 1st Class Mail, which means delivery within 24 -48 hours. Once you have received our shipment confirmation, you should receive your shipment within 1-2 working days and if The Post, for any reason, have extreme delays, please contact us if you have not received your shipment within five working days. Please contact us at customerservice@bagsandfashion.com and inform us of the delay.

Change orders and cancellations

Change of order
Customers have up to the point when the order has not been processed, at no cost other than the price difference, change their orders. Please note that orders have already been sent out from our system, for obvious reasons, can not be changed.


Cancellation
Cancellation of orders is possible at no extra cost  until the time the order has not been effected. With effectuation we mean the invoice and shipping documents have been created. Cancellation after the order is not possible. The customer in this case is bound to accept the products. Cancellation of non-stock item which is purchased or commissioned specifically for the customer can not be canceled after we placed order to our supplier. We reserve the right to charge the full price of the goods ordered. Special order does not apply returns. A cancellation is valid only after you have received an confirmation from us.

False orders
Please note that all orders are registred with the IP address and time. If necessary, we will report to the authorities all fake orders and attempted of fraud. Bagsandfashion.com reserves the right to question orders that are considered frivolous or does not seem credible.

Not unclamed package
For any package that is not claimed or collected at the post office reserves BagsandFashion the right to charge the customer the cost of return shipping, handling charges and handling fees, from the moment SEK 310 - excluding VAT for the invoice items and SEK 350: - excl VAT for COD shipments. Billing fee SEK 49 - incl VAT.
BagsandFashion.com reserves the right to transfer invoicing requirements for unclaimed / not collected mailings on companies for debt collection services. BagsandFashion.com collaborates with Gothia Inkasso Group.


Delivery outside Sweden - but within EU
All our products are shipped free of charge in Sweden. However it will be a transport insurance charge for jewellery orders outside Sweden, Denmark, Norway and Finland, of SEK 80:- approx EUR 8. For delivery of handbags and purses outside Sweden we charge SEK 210, approx EUR 25, for shipments below 1kg and SEK 300:- approx EUR 35, for shipments below 2kgs. (For your guidance all wallets are below 1kg and most handbags are also below 1kg). For shipments above 2kgs – we follow the Swedish Post Office official charges.

Products in stock will be shipped same day if ordered before 16:00 CET - All goods will be sent by Swedish Post Priority Mail for shipments below 2 kgs and takes normally between 2-7 days. We make every effort to deliver goods within the estimated timescales, but delays are occasionally inevitable. We shall be under no liability for any delay delivering the products within the estimated timescales. We will contact you and keep you informed as soon as we have detected any provable delays.


Non collected deliveries

For any package that is not claimed or collected at the post office, BagsandFashion.com reserves the right to charge the customer the cost of shipping freight, handling charges and handling fees, and that the goods can not be sold because it is  stuck and unsalable for long time at the Post Office, at the moment SEK 310 - excluding VAT for the invoiced items and SEK 350 - excluding VAT for COD shipments. Additional Invoicing fee of SEK 49 - incl VAT will also be charged.

Return policy

Before the order is sent to the client
All products are taken out of its original factory packaging and we check manually twice before delivery to the customer. Our policy is to always have satisfied customers and hence always deliver flawless products to our customers, which in turn also means less inconvenience for the customer, as well as lower costs and less administration for us. After our thorough verification each product is sealed manually and then we wrap the products very well before sending to our customers. We guarantee that you will always receive flawless products delivered to you.

We are not responsible for products damaged due to customer's carelessness when using the product or damages caused by the customers. We therefore ask all our customers to read and follow the care instructions and use products with common sense. For more information kindly read our instructions in Terms & Conditions. If you have questions or concerns do not hesitate to email us at customerservice@bagsandfashion.com.

Customer responsibilities - a recommendation
Make an extra inspection of the product upon receipt before the product is used and the seal is removed.  All products shipped from our warehouse is always checked manually and carefully before they are sent to the customer. As an additional measure to detect potential manufacturing defects, when you receive your order, kindly check the products yourself before you use them and/or remove the seal. Some bags have screw details, are decorated with studs and crystals, etc., which you should check. The same goes for other accessories and clothing. You should do a comprehensive inspection both internally and externally.

All jewelry should be checked by the customer prior to use and before you remove the seal. Check the lock, screws, stones and other details before using the product and/or removing the seal. We have in our care instructions given suggestions on how to handle jewelry and fashion jewelry, please follow them. We are responsible for any manufacturing defects, but we're not responsible for damages that occur if the customer does not follow our care instructions or if parts of products get lost and or brake unnecessarily because of accidents or neglect.

Return Policy
Both return application and the goods in return must be received within a maximum of 14 days, ie. you should do your return notification as soon as you can and make sure to return the item immediately. We only accept returns of products that are unused and it is important that the seals are not broken and any labels, plastic covers and more is still left on the product. We do not accept returns of products that have been used, smells perfume, with removed/broken seal or products that have been damaged due to customer carelessness. Please read our care instructions, available on our website and further down in the delivery confirmation you will receive by e-mail, before using any of the products you have purchased from us.

Returns of shoes will not be accepted if the shoes have been tested or used outdoors, taking odours, have stains or dirt either inside, on top of or under the shoe sole and if the shoes were handled roughly.

Returns that are not packaged well will not be accepted, for that reason the product must be packaged well and returned back to us in the same condition as it was when the customer received it.

Goods must be returned at buyer's expense. When we received the item/s in return and we have verified that they are returned according to our return policy, we will refund the customer the product's price or give customer a store credit.

We can repay to a bank account in a Swedish bank, post giro or bank giro services. We do not accept COD returns or unstamped packages.

Return of T-shirts will not be accepted if the product smells of perfume or body odour, if the product has stains and / or damaged in any way. T-shirts must be returned unused and be in the same condition as they were when the customer got them.

For returns or charge backs we ask you to mail your return application to: customerservice@bagsandfashion.com to get a return code from us. Please provide us with information about your order number, what product you want to return and the reason for return. Have you purchased your item by COD or prepayment, we need your bank account number in order to repay you. At invoice payment the invoice will be updated and for credit card payments, we will credit your Payson account or make a bank payment. Once we receive your return notification, we will contact you via email. In this mail you will find a Return Form which we ask you to print out and enclose together with your return products.

The returned item and return form to be sent to
BagsandFashion.com
c/o EuroTrade Nordic
Hasselbacken 27
194 38 Upplands Väsby
SWEDEN